Frequently Asked Questions (FAQs)
Yes, you can easily check your order's status by logging into your account on our website. We will also notify you via email once your package has been shipped.
No, there is no minimum order value. You are welcome to purchase any item you like, regardless of price.
You can browse our collections without an account, but you will be prompted to create one to complete your purchase. This simple, one-time process ensures a secure shopping environment.
If you've forgotten your password, simply click on the "Forgot Password" link on the Sign In page and follow the instructions to reset it.
We guarantee that every piece of gold jewellery we sell is BIS Hallmarked. All our diamond jewellery is accompanied by a certificate of authenticity, verifying its quality and genuineness.
Unfortunately, we cannot redirect or change the shipping address on an order once it has been placed. Please ensure you provide a suitable and correct shipping address at the time of purchase.
We take great care in packaging your precious purchase. Your jewellery will be secured in a box and placed within durable, tamper-proof packaging. For security purposes, the packing process for every order is video recorded.
While we strive to keep all items in stock, high demand can sometimes lead to an item being unavailable. In such cases, you can use our "Make to Order" feature to order the same product or even customize it to your preferences.
We offer a wide range of flexible payment options for your convenience:
- Credit Cards (Visa, Mastercard)
- Debit Cards (Visa, Mastercard)
- Net Banking
- NEFT/RTGS
No, all applicable taxes, including GST and any other government-mandated norms, will be added to your order total and borne by the customer at the time of purchase.
