Shipping Policy
At Poongulazhi Jewellers, we are committed to providing secure, insured, and timely shipping for all orders across India through our trusted courier partners.
Customer Details Required
To ensure a secure handover, customers must provide:
- The recipient’s full name (as per government-issued ID)
- A complete and accurate delivery address
- A valid contact number
For added security, the recipient must present a government-approved photo ID at the time of delivery.
Delivery Schedule
Orders are processed for dispatch only after payment has been successfully approved by the bank.
We aim to deliver your purchase within an estimated 7 to 15 working days from the date of dispatch, depending on product availability.
For customized orders requiring additional processing time, our team will contact you with an updated delivery timeline.
Delivery timelines are indicative and subject to the terms and conditions of our courier partners.
Important Delivery Instructions
- Ensure the recipient’s name and address are accurate
- Ensure someone is available at the delivery address to receive the package
Delivery Partners & Charges
We partner with reliable and trusted courier services to ensure safe and timely delivery.
All applicable shipping charges are calculated based on your delivery address and will be clearly displayed at checkout before payment completion.
Delivery Issues
In the rare event of a delivery issue such as a significant delay or tracking concern, our customer support team is here to assist you.
Please contact us promptly, and we will coordinate with our shipping partners to investigate and resolve the issue as quickly as possible.