Privacy Policy

Your privacy is important to us. This section outlines how Poongulazhi Jewellers collects, uses, and protects your personal information.

Information We Collect

Name and contact information (email, phone number)
Address and billing/shipping details (for purchases)
Browser and usage data via cookies and analytics tools
User preferences or feedback submitted via forms

How We Use Your Information

Fulfill orders and customer service requests
Improve our website and offerings
Send promotional emails (with consent)
Prevent fraud and maintain website security

Data Sharing

We do not sell or rent your personal information. We may share it with:

Payment processors (for order fulfillment)
Shipping or logistics partners
Service providers who assist in website operation
Authorities if legally required

Data Security

We take reasonable technical and administrative precautions to protect your information. However, no transmission over the internet is fully secure.

Your Rights

Depending on your jurisdiction, you may have rights to:

Access the personal data we hold about you
Correct or delete your personal data
Object to or restrict processing
Withdraw consent (if processing is based on consent)

To exercise any of these rights, please contact us via the information on our website.

RCS Messaging – Privacy Policy & Terms and Conditions

Applies To: RCS (Rich Communication Services Messaging via Business Communications)

Terms and Conditions for RCS Messaging

By opting in to receive RCS messages from Poongulazhi Jewellers, you agree to the following terms:

1. Message Types

Order confirmations, updates, and shipping notifications
Promotions, offers, and new product announcements
Appointment reminders and customer service replies
Product or service-related information

2. Message Frequency

We may send messages occasionally, depending on your interaction with our services, but we strive to avoid spam or message overload.

3. Opt-In Consent

By interacting with our brand via RCS messaging (e.g., clicking “Yes” on a prompt or engaging with our message thread), you provide explicit consent to receive RCS messages.

4. Opt-Out Policy

Reply with "STOP" to unsubscribe
Reply with "HELP" to get assistance

Unsubscribing will stop all future RCS communications from us. You can rejoin at any time by opting in again.

5. Carrier Charges

Standard data rates may apply as per your mobile carrier’s plan. RCS messaging uses mobile data or Wi-Fi, not SMS.

Privacy Policy for RCS Messaging

1. Data We Collect

Your phone number
Interaction metadata (e.g., message opened, clicked, or replied)
Device information (e.g., operating system, messaging app)
Any personal data you voluntarily share (e.g., name, order number)

2. How We Use Your Data

Deliver personalized product updates and offers
Provide order and customer support information
Improve the quality and relevance of our communication

3. Data Sharing

We do not sell or rent your data. We may share it with:

Messaging platforms (e.g., Google Business Messages, Samsung RCS)
Third-party service providers (e.g., analytics, support tools)
Authorities if legally required

4. Data Storage and Retention

We store your data securely and retain it only as long as necessary for business or legal purposes.

5. Your Rights

Access, correct, or delete your personal information
Withdraw your RCS consent at any time
Know how your data is used or shared